NHS Appointnent lines – Patient choice?

I have been referred to a consultant based at a hospital in Bristol. Cue the merry-go-round. I received a letter informing me that I should call a number to arrange a ‘mutually convenient time’ for the appointment, but that if I failed to call, I would be taken off the list. So I called. And called. And called. Every time I got a message saying that I should leave my name, number and patient ID and they would call me back. I’m deaf. I’m using text term on my computer just to place this call. I’ve no idea how to receive calls on this thing, or even if it can. Just pick up the phone, damn you. In the end, it took five days and several calls at various times of the day before I finally reached a real person. We arranged a time. Friday 10th September. Fine.

A few days later, I receive a letter saying that they have had to change the appointment time, and it is now on Thursday 9th Sept. What was the point of all that, then?

I HATE THE NHS APPOINTMENTS SYSTEM. Just send me a letter and I’ll let you know if it’s not convenient. What was wrong with that system? Why make it so complicated and un-deaf-friendly? If this was done in the name of patient convenience then I’m sorry to say…

You’ve failed.

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