British… Special… Language.

This is what Language Empire apparently thought BSL stood for. The average layman in the street might not know that BSL means British Sign Language, and this is a very sad thing. But Language Empire is a professional organisation that provides interpreters for a whole host of languages, including BSL.

British Special Language. They’ve replaced that with British Sign Language on the page now, so someone must have brought it to their attention, but they seem to have forgotten about the URL.

http://www.language-empire.com/services-british-special-language.php

It gets better – according to the logos that they proudly display on their front page, Language Empire has contracts with the JobCentre, ATOS, DWP, Community Legal Service, NHS, Tribunals Service, BUPA, Metropolitan Police, etc. You’d think with such a multitude of lucrative contracts, they could make the effort to learn what a simple acronym stands for.

It gets even better. Look again at that page. What the hell are those hands doing? That’s not the BSL alphabet. That’s taking the piss.

Also:
“BSL and other special disability communication professionals”
Beg pardon? What are you talking about?

“Language-Empire provides British Sign Language & Special Disability Interpreters”
Uh… I hope you mean fully trained, NRCPD accredited BSL interpreters. 

“Language Empire will only hire BSL and special disability interpreters approved by the `National Register of Communication Professionals working with Deaf and Deafblind People.”
Oh, you do. Well, thank goodness for that. For a moment there I thought you were a bunch of amateurs who decided to include BSL in your language interpreting portfolio because you heard you could make money.

But I wish they’d stop calling interpreters, note-takers, lipspeakers, STTRs and deafblind interpreters “special disability interpreters”, it’s making me twitch. I mean, what does that even mean? I’ve never seen ‘special disability interpreters’ advertised anywhere else, ever. How did they get so many contracts to provide BSL interpreters?

The same question could be asked of ALS, which on their page for British Sign Language Interpreting Services, (kudos to them btw for getting that right, and how sad it is that I’m applauding such a simple thing) though it appears a little more well-informed than Language Empire’s page, makes a reference to ‘St Vincent’s variety’ of BSL. What? Some discussion amongst deafies on twitter seems to suggest that St Vincent’s is a deaf school, which if true, then you might as well name every variation of BSL that comes out of any deaf school, i.e. ‘Mary Hare variety’. But I wouldn’t recommend doing that, not unless you want to start something.

Anyway. Lip-speakers are not a variety of sign language interpreting, nor are written translation services. That said, despite a couple of slips here and there, the ALS page comes off a lot better, and certainly not as howling as ‘British Special Language’.

But I will say this – “For meetings and events longer than 2 hours at least two interpreters are necessary.”
Er, if you make a BSL interpreter interpret on their own for two hours solid, they’ll have a brain meltdown. Believe me, I know. I saw it happen once when one half of a pair didn’t turn up, and after two hours the poor thing was a mess. The cut-off point that I’ve been told is an hour, max. Anything more is cruel. Don’t make me report you to the RSPC… I mean ASLI.

No, the problem with ALS seems to be a distinct lack of popularity. With… well, everyone. Despite reported issues going back to last year:
Row erupts over police interpreters – Feb 2011
Police rip up contract with interpreter agency – Mar 2011
Ministry of Justice in line of fire over interpreters contract – Jul 2011

ALS somehow landed a contract in August 2011 to supply interpreters for the criminal justice system in England and Wales, starting a few weeks ago. The entire system. For dozens of languages. The idea apparently being “if we give all our money to one organisation, it won’t cost as much”. Right.

Here’s how things are going so far:
Courts given green light to hire own interpreters as ALS struggles to cope
Court chaos follows interpreter change
Lawyers slam government’s court interpreting system
Ministry of Justice admits ‘teething problems’ with interpreting system

And of course, for every screw-up, that’s more money that it costs to fix it, and trials aren’t cheap. That’s why you pay for a service in the first place; to try and get it right first time. Pay less, get less. Spend more fixing it. And what happens to the defendants in the meantime? I hope they can clean up this mess, somehow, and soon.

How have we come to this? Big super-massive spoken language agencies whoring, I mean hiring out BSL interpreters? Three words; one stop shopping. Here’s what the Anonymous Interpreter thinks of that: Words that strike fear into the heart of the Sign Language Interpreter.

Furthermore, the LinguistLounge, which appears to be part of ALS, or Applied Language Solutions, proudly has a video that explains the provision of BSL interpreting services for the Ministry of Justice contract.

It doesn’t have subtitles. Or BSL interpretation. *Buzzzzz*

They do helpfully provide a script, and it’s full of vim and vigour and go get ‘em attitude, which I’m having a hard time equating with the slating they’re getting.

All I know is, if I need a BSL interpreter in a new area, my first stop is the ASLI directory. At least they know what BSL stands for.